Codes & reference numbers for your LPA
In this video we explain the codes and reference numbers associated with your lasting power of attorney (LPA). We cover:
- Reference numbers
- Activation keys
- Access codes
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Please see the accompanying article regarding "LPA ONLINE ACTIVATION".
The next step is compiling a list of who you need to notify. A health and welfare LPA should be given to doctors, healthcare professionals and anyone else involved in the social care of the donor, like social services. A property and financial affairs LPA should be provided to the following:
- Bank.
- Building Society.
- Pension provider.
- Mortgage company or landlord if the donor lives in a rented property
- Department for Work and Pensions (DWP) if the donor receives the UK state pension or claims any other state benefits.
- HMRC.
- Insurance companies for household insurance and life insurance.
- Utility companies so water, gas, electricity.
- The local authority for council tax.
Remember that family members who are not attorneys may also want to view the LPA and its provisions, especially if they weren't aware of its existence.
FAQs & Tips.
Frequently Asked Questions. FAQS
I’ve completed my LPA documents, sent them in, and have received two letters with different reference numbers. Why is this?
If you have created a health and welfare LPA and a property and finance LPA you will have been sent a separate reference number for each one. The reference numbers for each LPA will be different. Both forms have lots of similar information and it may seem like a duplication, so we advise you check which reference number is for which LPA.
I have just received my LPA registration letter, what does my activation key mean?
Your activation key is a one-time code for adding a summary of your LPA to your online account that you can then share with third parties by creating access codes to give them. This is entirely optional. If you wish to set this up, please visit www.gov.uk/use-lpa. Your key will expire after 12 months but you can request a replacement on the website.
How do I get a new activation key?
Log into ‘Use an LPA’ www.gov.uk/use-lpa and follow the steps to add your LPA. Follow the on-screen instructions, selecting “No, I need to request a new key.” We will then send you a letter with your new activation key once we have processed your request.
My address has changed. Can I still request a new activation key?
You will need to get in touch to let us know a change of name or address. We will need details of your LPA such as a reference number, name of the donor and date of birth so that we can find your document on the system and update as needed. Do not change the LPA itself as this will invalidate it. The document remains valid with the previous name and address details showing. Once we have confirmed this has been done, you will be able to request a new activation key.Log into ‘Use an LPA’ www.gov.uk/use-lpa and follow the steps to Add your LPA. Follow the on-screen instructions, selecting “No, I need to request a new key.” We will then send you a letter with your new activation key once we have processed your request.
I’ve been asked to provide a V-Code or Access code. How do I do this?
Once your LPA has been added to your online account, you will see an option that allows you to give an organisation access. Follow the instructions on screen and you will be able to generate access codes starting with a V. Each code is valid for 30 days.
I have been given an access code starting with a V. How do I view the LPA?
Access codes are specific to each organisation or person the donor chooses to share their LPA details with. Each access code lasts 30 days. To view the LPA go to www.gov.uk/view-lasting-power-of-attorney. You’ll then be prompted to enter the donor's last name and input the access code you received.
I need a copy of my LPA. How do I get one?
You or your attorney can use a certified copy to register your LPA if you do not have the original form. A solicitor or notary can also certify copies of the LPA - they charge a fee for this. Visit https://www.gov.uk/power-of-attorney/certify for more information on how to certify a copy of a lasting power of attorney.
I have lost my LPA and need a new copy?
Office copies are available in exceptional circumstances only, they cost £35 for an LPA, and £25 for an Enduring Lasting Power of Attorney (EPA). You can email your request to opg_office_copy@publicguardian.gov.uk. Please include the reason, the donor’s full name and date of birth, the reference number (if known), your name, your role on the LPA or EPA, and a telephone number so we can call to take a payment. Alternatively, you can call the office copies team on 0300 456 0300, selecting option 2, followed by option 1 again, followed by option 3. The team is available from Monday to Friday between 9.00am and 3.30pm (Mon-Fri 09:00-15:30). Please be aware the team are closed on Wednesdays 9.00am until 10.00am.
When can my attorneys act for me?
For a health and welfare LPA, your attorney can only act for you once you’ve lost the mental capacity to make your own decisions. For a property and financial affairs LPA, with your permission, as stated in the document, your attorney can step in and help you with decision-making before you lose mental capacity. For this to happen, you will need to select this as an option when you make the LPA. When your attorneys act on your behalf, they’re bound by the principles of the Mental Capacity Act 2005.
Are there any differences for Business Bank Accounts?
Often yes. However, it is still easy. Call your bank first and ask for guidance on their process. I did mine with Santander Business Banking. You do not need an LPA for the Business Banking Accounts; you simply add another signatory or a new Director. Download a form to change mandate details. Complete the details of the new signatory and provide a photo ID. You can post this to Santander, though I chose to hand it into my nearest Branch, and they took a scanned copy of the ID and forwarded the form on my behalf.
Any tips for registering LPAs for personal banking?
Yes, though, phone for guidance and each bank will guide you through the process. I registered with Halifax Bank. However, it is still easy. Rather than the Donor (owner of LPA) adding someone, consider it the Attorney applying to be added. Have the activation code ready from
Use a lasting power of attorney - GOV.UK Select "Give an organisation Access".
You will be able to name the organisation. This is only for your personal reference.
Please provide legible, scanned copies of the attorney's photo ID and, if possible, proof of address dated within the last three months.
An attorney must speak on the phone with the bank via a call. After a few questions, the bank will send a confirmation email to the attorney. The attorney then replies to the email and attaches the proof of ID. The bank typically processes the application within 10 working days.
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